IMPORTANT INFORMATION ABOUT YOUR RIGHT TO CANCEL AND OTHER LEGAL RIGHTS

Right to Cancel – New Tyres

If you are not entirely happy with your purchase, you have the right to cancel this contract if you wish within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive delivery of the goods or products. For example, if we provide you with the confirmation email on 1 January and the goods are fitted to your vehicle by Ace Tyres Garage on 5th January you many cancel at any time between the 1st January and the end of the day on 19th January.

To exercise the right to cancel, you must inform us (Ace Tyres Newport, 1 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 E-Mail: info@acetyresnewport.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form provided below if you wish.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.

Due to the nature of our business it is highly unlikely that we will be able to attribute any value to your tyres if they are returned after they have been fitted to your vehicle and used. After tyres have been fitted to your vehicle and used they become second hand tyres (Part Worn Tyres) and with a part worn tyre the maximum value we may be able to apply would be £10 for any 15 inch tyre or below, £15 for any 16 inch & 17 inch tyre and £20 for any tyre from 24 inch to 18 inch, after thorough examination of the tyre for damage or punctures.

At our discretion, tyres which we deem to be damaged by criminal or malicious action, vandalism, improper use, fire, theft, use in competitive sport, road accidents, repair by another garage, mechanical defect of the vehicle, driving on incorrect pressure or a deflated or punctured tyre are specifically excluded. Therefore, in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund. Please ensure that you fully examine the tyres before they are fitted to your vehicle. 

Below are some helpful examples demonstrating our returns policy:

If you cancel your contract for the purchase of tyres before the tyres are fitted to your vehicle then we will reimburse to you all payments received from you.

If you cancel your contract after the tyres are fitted to your vehicle but before you drive away from the fitting centre then we will reimburse to you all payments received from you less a charge of approximately £10 per tyre. This charge represents the estimated reduction in value of each tyre.

If you cancel your contract after the tyres are fitted to your vehicle and also after they have been used (i.e. you have driven on them) then it is highly unlikely that we will be able to attribute any value to your tyres and in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund.

We will make the reimbursement (after deduction of the diminished value and supplementary delivery costs) without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

You will be required to send back the goods or hand them over to us at our Newport fitting centre [even if the goods were fitted by a Mobile Tyre Fitter], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.

If you purchase a service only product from our website (for example, a MOT service) and this service is performed within your cancellation period (because you have expressly requested this by choosing a fitting day within your cancellation period) then you will lose your right to cancel and will not be entitled to a refund. This is because you have chosen to have the service completed within the cancellation period and the service has been fully completed. Please note that this does not apply to actual goods purchased which may still be returned after they have been fitted to your vehicle.

Model Cancellation Form

Model Cancellation Form Download

Complaints

Complaints should be submitted in writing to Ace Tyres Newport, 1 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 E-Mail: info@acetyresnewport.co.uk.

If you submit your complaint by email then an acknowledgement will be sent to you shortly thereafter. Your complaint will be examined within 2 working days. We may require additional information in order to resolve your complaint and we will contact you by e-mail or telephone if this is the case. We aim to have all complaints resolved within 5 working days.

If this is still unsatisfactory to you, you have the right to raise your complaint with your local Trading Standards office or your local Citizens' Advice Bureau (www.adviceguide.org.uk).

Guarantees

Manufacturer Guarantees - some/all of the goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to our guarantee page.

Fitting Warranty - we also guarantee the fitting of your goods by our fitting centre or by the mobile tyre fitter.

THIS DOCUMENT IS PART OF OUR TERMS & CONDITIONS