Terms & Conditions

The contract between us
 
• Ace Tyres Ltd (the ‘Company’ or ‘we’ or ‘us’) own, maintain and operate acetyresnewport.co.uk website.
 
• Please read the terms and conditions (‘The Conditions’) with care as they set out the rules for how the Company run the Website and supply Goods ordered through this Website.
 
• We reserve the right to alter any content of this Website or The Conditions without prior notification.
 
• Please read The Conditions carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access or use the Website or order any products or services over the phone. You should understand that by ordering any of our goods or services, you agree to be bound by these Terms and Conditions. You should print a copy of these Conditions for future reference.
 
• Familiarity with the website and its conditions is your responsibility, as is ensuring that you are aware of any changes.
 
Conditions
 
• These conditions relate to your use of the Service and all orders placed by you for Goods via our Website or over the phone.
 
•The Website Conditions do not affect your statutory rights.
 
Online orders
 
• You must be at least 18 years old and legally allowed to form contracts before placing an order via the Website or over the phone. You may not use this website or our services over the phone if you do not meet these requirements.
 
• Orders made and placed through this website or over the phone will be subject to these Conditions.
 
• Orders placed will be deemed to be an offer by you to purchase the Goods & service or service. We reserve the right to not accept any orders through the website or over the phone (whether or not an acknowledgment of the order has been received).
 
• You are responsible for the accuracy of the terms of the order submitted and any information relating to the products and services provided to the Company. The Company accepts no liability resulting from inaccurate information being supplied by you.
 
Order acceptance
 
• By placing an order, we deem this as an offer by you to purchase goods & services selected in your order. Until we have received and accepted your order, no contract exists between you and us.
 
• Once an order has been placed you will be informed that we will contact you. This is an acknowledgement of receipt of the order and not an acceptance.
 
• You will be notified of our acceptance of your order via telephone before goods are dispatched. We will also notify you if we cannot accept your order (for example, but without limitation, the goods are found to be unavailable).
 
• If, after we accept your order, we discover that the goods ordered cannot be supplied or you have been given an incorrect price, description or image, we reserve the right not to supply the goods ordered and to offer you an alternative product.
 
Specifications
 
• Despite the Company making every reasonable effort to display information on the Website accurately or give accurate information over the phone, some slight errors or variations may occur infrequently. As such, any clerical or other errors or omission in any information issued by the Company (including on the website or over the phone) shall be subject to correction at any time without any liability to the Company.
 
Pricing
 
• The price quoted on the website is not final until the date the order is received and accepted by the company. Prices are subject to change at any time or at the company’s discretion. Prices include disposal of old tyres if applicable, new valves (excluding TPMS) and the balance of fitted wheels at an agreed address.
 
• Mobile fitting is only free on orders of two or more tyres in Newport, Gwent. On one tyre orders there is a charge for fitting.
 
• Ace Mobile Tyre reserves the right to charge for same day and next day fittings, fittings on certain days of the week and timeslots, subject to availability.
 
Payment
 
• With the exception of Finance orders, payment must be made by credit or debit card. Deposit payments or full payments must be paid through PayPal in advance if requested by the company. Full Payment must be made at the point of sale or at the time of fitting as requested by the company.
 
Online payment
 
• Payment for goods and services can also be made online, prior to delivery and fitting. The company accepts most major credit and debit cards for online orders. You will be asked to enter your card details and the name and address of the card holder when you place your order. Card details are not seen in full or stored by the company, but are passed to the card processor, which will then check your details.
 
• In order to help validate your payment card, the company will pre-authorise the full amount due for the goods and services when the order is submitted.
 
• Upon validation of this amount, checkout can continue. Following checkout, you will receive a call from one of our operators, between 8am and 8pm, to confirm your details, your order and the time and date of your fitting. If we cannot get in touch with you by phone, your job will be scheduled and you will be notified of your fitting time by email. Payment will not be taken until your order is scheduled by the company. When your fitting is scheduled, the full amount will be requested from your bank.
 
• Please ensure that the expiry date on your payment card is after the scheduled fitting date of your order. Payment is taken at the point at which your fitting is scheduled, and in the event that the payment card has expired, the company will be unable to take payment and fulfil your order. 
 
• Ace Mobile Tyres reserves the right to cancel the order if the company cannot obtain payment.
 
Security
 
• The company is 100% committed to protecting your security and privacy, and has made every effort to ensure that the transaction process is safe and that your personal information is secure.
 
• The company does not have access to your full card details at any time. When you input your card details at the point of sale, the card processor retains your card information and issues Ace Mobile Tyres with a unique token identifier with which to process the cost of your order against your card, or issue refunds.
 
• We will take all reasonable care to keep your order details secure but, in the absence of its own negligence, the company cannot be held accountable for any loss incurred if a third party gains unauthorised access to any data you provide when accessing or ordering from the website.
 
Cancellations
 
• If you need to cancel your order, we will only offer a full refund on paid-for orders if you inform us before 5pm on the day prior to your fitting date.
 
• If you need to cancel your order after 5pm the day before your fit, or if you fail to be present for your fit, you will be subject to a £30 call out charge. Customers who have paid online will receive a full refund, minus the £30 charge, while customers who have not paid online will be required to pay the charge over the phone.
 
• Similarly, if we cannot fit your tyres because of a problem with your vehicle, including buckled wheels, damaged wheels, bolts seized on, wheels seized on, damaged locking wheel nut keys and damaged bolts, a £30 call out fee will be charged.
 
• Orders paid for online will be given a full refund minus the £30 call out fee.
 
Refunds
 
• Refunds for goods ordered will be made at the price stated on the website on the date of purchase. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. Please allow 7 working days for refunds to be processed into your account.
 
Delivery
 
• Delivery of Goods ordered shall be made by the Company when they are fitted to your vehicle by a Company Technician at the address specified by you and approved in advance by the Company. You will be required to meet the technician in person at the pre-approved time and place to confirm your order and vehicle. You may be required to provide proof of identity, proof of address and/or proof of ownership of the vehicle before we start the job. If you, or a person you have entrusted to be present at the job, fail to attend, we will be unable to complete the fitting and a cancellation charge of £30 will be made.
 
• The Company will make every reasonable effort to deliver the goods on the agreed date and at the agreed time; however, any times and dates quoted for fitting are not guaranteed. The Company shall not be liable for any delay in fitting of the Goods howsoever caused.
 
• If you fail to take delivery of the Goods or fail to give sufficient delivery instructions in the order then the Company may arrange an alternative delivery date, store the Goods and charge you for the reasonable costs of such, including insurance, or charge a £30 cancellation fee.
 
Cancellation by us
 
• We reserve the right to cancel any order (or any part of the order) if for any reason the Goods ordered by you are no longer available.
 
• The Company is not liable for compensation for inconvenience suffered if your order is cancelled for any reason.
 
• The Company retains the right to suspend or terminate your use of the Website at any time, with or without cause and with or without prior notice. You are personally liable for any orders that you place including charges incurred as a result.
 
• The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of this Website and its contents.
 
• You agree to indemnify and hold harmless the Company and its affiliates
from all third party claims inclusive of legal fees, for damages and costs which have arisen as a result of your breach of these Conditions and use of the Website, Service or any Goods.
 
Our liability
 
• Save as precluded by law, we will not be liable to you or any third party for any indirect, incidental, special, punitive or consequential loss, damage or expenses (including without limitation any loss of materials or data, interruption of service or wasted expenditure) howsoever arising out of your use of this website, the online service, the fitted service and/or the goods, even if advised of the possibility of such damages. We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid for the goods in question. The foregoing limitations shall apply regardless of theory under which such cause of action is brought, whether in contract, tort, warranty or otherwise.
 
• The information contained in the Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself that the Goods you order are suitable for your specific purposes. You shall be responsible for ensuring the accuracy of all details provided as part of your Website Order.
 
• The Company shall be under no liability in respect of any defect in the Goods arising from your use of the Goods, incompatibility with your vehicle or any misuse or alteration of the Goods.
 
• Notwithstanding the above, nothing in these Website Conditions shall limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor exclude or limit our liability to you for any death or personal injury resulting from our negligence.
 
• The Company does not warrant that this Website will be uninterrupted or secure, or that this Website will be free of viruses or other harmful components. The company makes no representations or warranties as to the timeliness, accuracy, completeness or reliability of this Website or the service.
 
Use of the website and other rights and restrictions
 
• The Company retains all rights, title and interest in and to the Website, this includes software, design, images, artwork, illustrations, photographs, text, audio clips, video clips, graphic material or any other copyrightable or legally protected elements contained, plus ‘look and feel’ and arrangements thereof. The Website is protected by intellectual property laws. The use of this website is restricted to the Conditions. The website must not be used for any business-related purposes and is for your own personal use only.
 
• All rights are reserved.
 
Acceptable use
 
• Breach of the security of this website is strictly prohibited. You may not (a) access data or materials not intended for you; (b) access any server or account without express authorisation; civil or criminal liability could be a result of any breaches of system or network. We may investigate such breaches which could enlist law enforcement authorities and could result in prosecuting users who have been found in such breaches. Use of spiders, robots and similar data gathering and extraction tools is expressly prohibited.
 
• You must not use this Website in any way that could cause this Website or access to the Website to be damaged, impaired or interrupted.
 
• The Website may host reviews and feedback from users. This content is your responsibility and should be lawful and should not be obscene, racist, malicious, defamatory or designed to offend and must not consist of or include software viruses, political announcements, commercial solicitation or advertising, chain letters, mass mailings or ‘spam’. It must not be used to breach data copyright or privacy rights.
 
• When using this Website you must not use false information, impersonate any other person or mislead the Website and its users as to the origin of any electronic communications.
 
• Unauthorised use of this Website may result in a claim for damages and is deemed to be a criminal offence.
 
Your information
 
• If you provide any information found to be false, incomplete or inaccurate, we reserve the right to terminate your use of this Website. Fraudulent information could be subject to criminal and/or civil liability.
 
• We will not be responsible for any loss suffered as a result of your failure to install adequate anti-virus software and computer security protection.
 
Disclaimer of liability for third party materials
 
• Goods, services and content on this website could originate from third parties. We may provide links to third party websites and are not responsible for the content or accuracy of any such third party material or
 
websites. Links to third party websites and information are provided solely as a convenience to you.
 
Notices and correspondence
 
• Unless otherwise stated in these Conditions, all notices and other forms of communication from you to us must be by email to info@acetyresnewport.co.uk
 
Privacy
 
• You acknowledge and agree to be bound by the terms of our Privacy Policy. We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In addition, we will process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
 
Entire agreement
 
• These Conditions, together with our current Website prices, delivery details, contact details and Privacy Policy, set out the whole of our agreement relating to your access to and use of this Website and the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
 
Governing law and jurisdiction
 
• The Contract between us and any matter arising from or in connection with these conditions shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
 
• Any claim or cause of action against the Company arising out of or related to use of this Website, the Service, or the Goods or otherwise under these Website Conditions must be filed within 1 year after such claim or cause of action arose.
 
Insolvency
 
• If you make any voluntary arrangement with your creditors or (being an individual or firm) become bankrupt or (being a company) become subject to an administration order or go into liquidation (otherwise than for the purposes of amalgamation or reconstruction); have a receiver, liquidator or administrator appointed over any of your property or assets; cease, or threaten to cease, to carry on business; or if the Company reasonably believes that any of these events are about to occur in relation to you and notifies you accordingly, then without prejudice to any other available right or remedy, the Company shall be entitled to cancel the Contract or suspend any further deliveries without any liability to you, and if the Goods have been delivered, but not paid for, the price of the Goods shall become immediately due and payable in full notwithstanding any previous agreement or arrangement to the contrary.
 
Electronic delivery policy
 
• You agree that we may provide to you required notices, agreements and other information electronically as specified in these Website Conditions. If you want to withdraw your consent to receive notices electronically, you must discontinue your use of this Website.
 
Miscellaneous
 
• This Website is intended exclusively for residents of the United Kingdom. The Company makes no representations that materials in this Website are appropriate or available for use in other locations. Those who choose to access this Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
 
• The failure of the Company to exercise or enforce any right or provision of these Website Conditions will not constitute a waiver of such right or provision.
 
• The Company may perform any of its obligations or exercise any of its rights here-under by itself or where applicable through any other persons (legal or otherwise) or entities.
 
• The Company may assign the Contract with you or sub-contract the whole, or any part thereof, to any other person (legal or otherwise) or entity. Unless otherwise agreed in writing, you may not assign either the benefit or the burden of any Contract with the Company.
 
Interpretation
 
• In these Website Conditions, except where the context otherwise requires:
 
• ‘Contract’ means the contract for the purchase and sale of the Goods subject to the Conditions as constituted and evidenced by the order and the Confirmation.
 
• ‘Goods’ means the products sold by the Company to you via the Website, to include tyres.
 
• ‘Service’ means the service provided by the Company for the sale of the ‘Goods’ to you and the provision of fitting services in respect of those tyres to your vehicle or vehicles.
 
• ‘Website’ means the Website published by the Company on the Internet with the address https://www.acemobiletyres.wales
 
• ‘Confirmation’ means written email confirmation to you from us of our acceptance of the relevant order.
 
• ‘Order’ means an order from you submitted to the Company through any means including the Website by the ordering system set out on the Website.
 
Complaints and service disputes
 
• If you are not satisfied with the service or goods you have received, please make Ace Mobile Tyres your first point of contact so that we can try to resolve your complaint. If you can, please contact our customer service department using the contact details on our Contact Us page.
 
• If you notify us of an alleged problem, we will:
 
• Investigate any allegation
 
• Make good any actual shortage or non-delivery, or
 
• Replace any Goods which are materially defective on delivery, or
 
• Where Goods cannot be made good or replaced, refund you the amount paid by you for the Goods in question.
• If we are found to have caused any damages, we will cover the cost of these repairs following a thorough investigation.
 
• Any letters of complaint should be emailed to us at info@acetyresnewport.co.uk
 
Competition terms and conditions
 
We reserve the right to amend these Terms from time to time.
 
These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
 
• By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding.
 
• Any person who is an employee or an immediate family member of an employee of Ace Mobile Tyres or any other person who is directly connected with the organisation of any particular competition is ineligible to participate.
 
• Competitions are only open to residents of the UK.
 
• All entrants are to be aged 18 or over unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.
 
• All entries must be received by the closing date specified in the competition. Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons, or received after the closing date.
 
• We reserve the absolute right to disqualify any entrant to any competition who we consider has used improper technical means to enter.
 
• Entrants are liable for their costs to access computer networks.
 
Guarantees 
 
New Tyres
 
All new tyres carry an unlimited mileage guarantee against manufacturing defects throughout the legal life of the tyre. (Tyres may have to be returned to the manufacturer for inspection if a claim is made. If a defect is found, payment will be made according to the tyre depth remaining on the tyre.
 
Tyre Warranty Complaint Process
 
Modern day tyre production is a high tech process and leading tyre manufacturers place significant emphasis on quality control throughout the manufacturing process. The likelihood that a faulty product appears in the marketplace is therefore extremely low.
 
Experience within the industry over many years shows that tyre complaints are most commonly the result of poor care and maintenance or driver influence. Any under performance of a tyre is rarely due to manufacturing defects.
 
Nevertheless, there exists an established process for returning tyres under complaint and the following sets out the various cases that can arise.
 
1. RETURN THE TYRE TO THE RETAILER FROM WHOM IT WAS PURCHASED
 
If a consumer has a complaint the tyre(s) should be returned to the retailer from whom it was originally purchased. The dealer has a legal responsibility to handle any complaint the consumer may have relating to the purchase.
 
If at the time of returning the tyre to the retailer, the cause of a fault or deficiency is unclear, the retailer may advise the product is returned to the respective manufacturer (or sole agent) for detailed examination. If this course of action is accepted, the consumer will be asked to complete relevant sections of an industry "Standard Application Form".
 
It is important that all relevant sections are completed and the consumer reads the conditions of examination and the declaration statements before signing the form. Please note the product is still your property and the manufacturer may need to render the product unsuitable for further use to fully examine it and hence requires the consumer's consent beforehand.
 
It is very important to note at this stage the retailer is under the obligation to deal fairly with the consumer's complaint, but it is a matter for negotiation as to whether a replacement product is offered by the retailer and at what price. Most retailers will offer to sell another product to the consumer and if the manufacturer makes an allowance an amount will be refunded to the consumer.
 
The value of an allowance is based upon the residual life of the tyre (i.e. the unused portion of the tread pattern depth). Any allowance offered is a gesture of goodwill and does not constitute any admission of liability or fault with the product.
 
2. RETURN THE TYRE TO A RETAILER FROM WHOM IT WAS NOT PURCHASED
 
Where the consumer has a replacement tyre supplied by a dealer other than by the dealer that supplied the tyre considered to be at fault, the former may be willing to take up the consumer's concerns with the manufacturer. However, he has no obligation to do so since he has no contractual relationship with the consumer as far as the alleged faulty tyre is concerned. If he does so the dealer accepts responsibility to pass on any allowance granted.
 
3. TYRES BOUGHT OVER THE INTERNET FROM A DEALER
 
A consumer's rights when buying over the internet are the same as when buying from a high street dealer. There are some additional rights under the Distance Selling Regulations if the tyre is ordered from within the UK and elsewhere in the European Union. Remember that if the tyre is bought from abroad and problems occur with it there may be difficulties in getting the complaint properly dealt with. Moreover, if the consumer's tyre is fitted by an agent different from the seller it may be more difficult to establish responsibility for any defect identified in the tyre.
 
4. TYRES SUPPLIED AS ORIGINAL EQUIPMENT ON A NEW VEHICLE
 
If a consumer has a problem with a tyre that was fitted as original equipment on a new vehicle in the first instance, return the tyre to the vehicle dealer from whom the vehicle was purchased. The vehicle dealer will advise on the appropriate complaint procedure to follow.
 
REPORTING PROCESS
 
Upon receipt of the tyre(s) the manufacturer will endeavor to complete the examination and issue a report to both the dealer and consumer within fifteen working days of receipt of the tyre by the manufacturer. However, there may be exceptional circumstances associated with certain types of complaints where the investigation may take longer. Any allowance offered will be passed onto the consumer via the tyre (or vehicle) dealer.
 
In the event that the consumer is not satisfied with the outcome of the manufacturer's examination it is possible to engage an Independent Tyre Examiner at the consumer's expense and to lodge an appeal.
 
Names and contact details of Independent Tyre Examiners are available on the BTMA web-site www.btmauk.com
 
Tracking
 
Vehicle tracking adjustment cannot be covered by our guarantees as it is affected by road conditions and driving style. However, should you have reason to believe that further adjustment is required, we will check and re-adjust (if necessary) free of charge within 30 days of purchase.
 
Locking Wheel Nut Removal
 
We will always attempt to remove every locking wheel nut, but if they are too tight for our specialist tool, or if they have become corroded, we may have to refer your vehicle to an engineer to have the locking nuts drilled out.
 
Right to Cancel – Part Worn Tyres
 
If you are not entirely happy with your purchase, you have the right to cancel this contract if you wish within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive delivery of the goods or products. For example, if we provide you with the confirmation email on 1 January and the goods are fitted to your vehicle by Ace Tyres Garage on 5th January you many cancel at any time between the 1st January and the end of the day on 19th January.
 
To exercise the right to cancel, you must inform us (Ace Tyres Newport, 1 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 Mobile: 07493 500410 E-Mail: info@acetyresnewport.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form provided below if you wish.
 
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
 
Effects of cancellation
 
If you cancel this contract, we will reimburse to you all payments received from you. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.
 
Due to the nature of our business it is highly unlikely that we will be able to attribute any value to your tyres if they are returned after they have been fitted to your vehicle and used. We check every part worn tyre individually to make sure it is safe & roadworthy and legal under 'The Motor Vehicle Tyres (Safety) Regulations 1994' before it is fitted to your vehicle.  
 
Below are some helpful examples demonstrating our returns policy:
 
If you cancel your contract for the purchase of tyres before the tyres are fitted to your vehicle then we will reimburse to you all payments received from you.
 
If you cancel your contract after the tyres are fitted to your vehicle but before you drive away from the fitting centre then we will reimburse to you all payments received from you.
 
If you cancel your contract after the tyres are fitted to your vehicle and also after they have been used (i.e. you have driven on them) then it is highly unlikely that we will be able to attribute any value to your tyres and in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund.
 
We will make the reimbursement (after deduction of the diminished value and supplementary delivery costs, if any) without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
 
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
 
You will be required to send back the goods or hand them over to us at our Newport fitting centre [even if the goods were fitted by a Mobile Tyre Fitter], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
 
If you purchase a service only product from our website (for example, a MOT service) and this service is performed within your cancellation period (because you have expressly requested this by choosing a fitting day within your cancellation period) then you will lose your right to cancel and will not be entitled to a refund. This is because you have chosen to have the service completed within the cancellation period and the service has been fully completed. Please note that this does not apply to actual goods purchased which may still be returned after they have been fitted to your vehicle.
 
Model Cancellation Form
 
Model Cancellation Form Download
 
Complaints
 
Complaints should be submitted in writing to Ace Tyres Newport, 1 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 Mobile: 07493 500410 E-Mail: info@acetyresnewport.co.uk.
 
If you submit your complaint by email then an acknowledgement will be sent to you shortly thereafter. Your complaint will be examined within 2 working days. We may require additional information in order to resolve your complaint and we will contact you by e-mail or telephone if this is the case. We aim to have all complaints resolved within 5 working days.
 
If this is still unsatisfactory to you, you have the right to raise your complaint with your local Trading Standards office or your local Citizens' Advice Bureau (www.adviceguide.org.uk).
 
Right to Cancel – New Tyres
 
If you are not entirely happy with your purchase, you have the right to cancel this contract if you wish within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you receive delivery of the goods or products. For example, if we provide you with the confirmation email on 1 January and the goods are fitted to your vehicle by Ace Tyres Garage on 5th January you many cancel at any time between the 1st January and the end of the day on 19th January.
 
To exercise the right to cancel, you must inform us (Ace Tyres Newport, 1 Mill Parade, Mill Parade Industrial Estate, Newport, Gwent, NP20 2JQ, Phone: 01633 376321 Mobile: 07493 500410 E-Mail: info@acetyresnewport.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form provided below if you wish.
 
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
 
Effects of cancellation
 
If you cancel this contract, we will reimburse to you all payments received from you. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop.
 
Due to the nature of our business it is highly unlikely that we will be able to attribute any value to your tyres if they are returned after they have been fitted to your vehicle and used. After tyres have been fitted to your vehicle and used they become second hand tyres (Part Worn Tyres) and with a part worn tyre the maximum value we may be able to apply would be £10 for any 15 inch tyre or below, £15 for any 16 inch & 17 inch tyre and £20 for any tyre from 24 inch to 18 inch, after thorough examination of the tyre for damage or punctures.
 
At our discretion, tyres which we deem to be damaged by criminal or malicious action, vandalism, improper use, fire, theft, use in competitive sport, road accidents, repair by another garage, mechanical defect of the vehicle, driving on incorrect pressure or a deflated or punctured tyre are specifically excluded. Therefore, in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund. Please ensure that you fully examine the tyres before they are fitted to your vehicle. 
 
Below are some helpful examples demonstrating our returns policy:
 
If you cancel your contract for the purchase of tyres before the tyres are fitted to your vehicle then we will reimburse to you all payments received from you.
 
If you cancel your contract after the tyres are fitted to your vehicle but before you drive away from the fitting centre then we will reimburse to you all payments received from you less a charge of approximately £10 per tyre. This charge represents the estimated reduction in value of each tyre.
 
If you cancel your contract after the tyres are fitted to your vehicle and also after they have been used (i.e. you have driven on them) then it is highly unlikely that we will be able to attribute any value to your tyres and in the majority of cases we will deduct the full contract price from your refund which would result in you receiving no refund.
 
We will make the reimbursement (after deduction of the diminished value and supplementary delivery costs) without undue delay, and not later than 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
 
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
 
You will be required to send back the goods or hand them over to us at our Newport fitting centre [even if the goods were fitted by a Mobile Tyre Fitter], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
 
If you purchase a service only product from our website (for example, a MOT service) and this service is performed within your cancellation period (because you have expressly requested this by choosing a fitting day within your cancellation period) then you will lose your right to cancel and will not be entitled to a refund. This is because you have chosen to have the service completed within the cancellation period and the service has been fully completed. Please note that this does not apply to actual goods purchased which may still be returned after they have been fitted to your vehicle.
 
Guarantees
 
Manufacturer Guarantees - some/all of the goods we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to our guarantee page.
 
Fitting Warranty - we also guarantee the fitting of your goods by our fitting centre or by the mobile tyre fitter.